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Nadia D.
Private tutor in Houston, TX
Education
I have been in the education field for over 8 years. I love assisting others of all ages in exploring and expanding their learning capacity, which in turn, enriches the quality of their lives. My biggest joy as a coach and teacher is seeing someone come to a full understanding of a concept they could not grasp before. Helping the learner reach those "a-ha" moments is what a teacher does! My education: North-Eastern Federal University, Russia. B.A. and M.A. in Organizational and Industrial Psychology. Diploma with Distinction Russian Academy of Science, Ph.D. in Organizational and Industrial Psychology Erickson International Professional Business Trainer and Coach
Experience
Toyota Motor HQ, Senior Business Trainer Responsible for training, building, coaching and maintaining the organization's knowledge of Toyota (LEAN-management), Lexus Customer Service Management programs and initiatives. • Lead the identification, promotion and deployment of the most effective and innovative practices in learning delivery, developing a delivery management training philosophy and strategy, deploying it globally and evaluating results to achieve excellence. • Creating and deliver trainings to Toyota Motor and to dealer nets in whole over Russia. • Work directly with dealers to understand and characterize learning needs, then design and develop high-quality learning curriculum and experiences. • Coach and support team members to achieve a delivery management focused culture supporting Toyota and Lexus customers, innovation and excellence. • Establish strong cross-functional and cross-cultural relationships across the organization and global market to develop a training organization that drives the best of Toyota and Lexus and meets the needs of a variety of partners. • Managing 108 Toyota and 47 Lexus Regional and Local Trainers. • After creating Lexus Customer Service Program our Completely Customer Satisfaction Index grew up from 75% to 97% in entire dealer net. • The growth in sales of new Lexus vehicles in Russia after launch new Lexus trainings was 17%. In March of 2014 year was recorded historical high in terms of sales of Lexus cars in Russia.
Subject Expertise
AP Psychology, CLEP Introduction to Educational Psychology, CLEP Introductory Psychology, Psychology, Russian